Customer Care Specialist

Full Time
Jakarta
Posted 10 months ago

Job description:

  • Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone) 
  • Liaise with internal and external teams to drive customer resolution 
  • Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions) ● Follow up with dissatisfied customers to understand root causes ● Compile weekly reports to share customer insights 
  • Champion one topic with the team, such as communication, learning & development, training, etc 

 

  1. Qualifications: 
  • Loving it to talk to and help customers 
  • Ability to communicate effectively & build a relationship with C-Suite level customers 
  • Proven track record & experience in customer success or sales ● Positive get-it-done attitude and proud to contribute to the success of a fast growing startup 
  • Great communication skills 
  • Experience in a customer facing role is a plus, fresh-graduates are welcome to apply 

iii. Link to apply: https://boards.greenhouse.io/aspire/jobs/4910497004?gh_src=f8e7af494us

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